Refund policy

Refund Policy

First of all, rest assured that your satisfaction is more important to us than commercial gain. While you review our policy, be sure that we will be much more flexible during actual dealings.

Return Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.

To start a return, please contact us at contact@seamsemmart.com 
with your order number and reason for return. We will review 
your request and provide the return address via email once approved.

If your return is accepted, we'll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at the same email.

Order Cancellation

You can cancel your order within 24 hours of placing it with no penalty. After 24 hours, if the item has already been processed or shipped, please refer to our return policy above. For more information about cancellations and shipping, please visit our Shipping Policy.

Damages and Issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / Non-Returnable Items

Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 Day Cooling Off Period

Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.

Refunds

We will notify you once we've received and inspected your return, and let you know if the refund was approved or not. If approved, you'll be automatically refunded on your original payment method within 10 business days. Please remember it can take some additional time for your bank or credit card company to process and post the refund too.

If more than 15 business days have passed since we've approved your return (including bank processing time), please contact us at contact@seamsemmart.com.

Contact Us

If you have any questions about our refund policy, please feel free to contact us:

For more information about shipping and delivery, please visit our Shipping Policy.

For frequently asked questions, visit our FAQ page.